These Terms of Service (“Terms”) govern your purchase and use of the AI receptionist, appointment scheduling, and related software services provided by Luxive Digital LLC (“Luxive Digital,” “we,” “us,” or “our”).

By purchasing, accessing, or using our Services, you agree to these Terms.

1. Eligibility and business use

You represent that you are at least 18 years old, located in the United States, and authorized to enter into these Terms for yourself or the business you represent. The Services are intended for business use only.

2. Our Services

Luxive Digital provides AI-powered receptionist services that may answer or route calls, collect caller information, provide business information, send service-related messages, schedule appointments, and connect with third-party systems such as GoHighLevel and Google Calendar.

Business customers may receive access to a GoHighLevel sub-account to manage their service settings, contacts, calendars, workflows, and related configuration.

3. Service packages and scope

Luxive offers standard service packages, including Luxive Core and Luxive Pro, as described on the Luxive pricing page.

• Luxive Core: $497 per month, plus a $1,000 one-time Custom Setup & Launch fee.
• Luxive Pro: $997 per month, plus a $2,000 one-time Custom Setup & Launch fee.

The features, integrations, locations, phone numbers, workflows, and support level included in a customer’s package are limited to the published package description and any written scope confirmed before launch.

Multiple locations, multiple AI receptionists, custom development, specialized integrations, high-volume usage, or other requirements outside the agreed package scope may require a separate written scope and quote.

4. Direct call usage and optional third-party services

Monthly package fees cover Luxive Digital’s implementation, management, support, and ongoing operation of the AI receptionist. Direct AI call usage is billed separately at Luxive Digital’s underlying cost, without a Luxive usage markup.

Direct usage costs may include telephony, voice, transcription, AI processing, or similar third-party services required to handle calls.

By providing a payment method, you authorize Luxive Digital to automatically charge applicable monthly package fees, direct usage charges, and approved additional charges.

Before launch, we will review estimated usage, applicable rates, and billing with you. Luxive Digital will provide at least 30 days’ notice before a material change to applicable underlying usage rates takes effect.

Additional phone numbers, messaging, premium integrations, custom development, and other optional external services may carry separate costs. We will identify applicable costs before they are enabled.

5. Customer-controlled features and responsibilities

Business customers may enable, configure, or disable optional features through their GoHighLevel sub-account or connected services. These features may include call recording, transcription, call logs, messaging, workflows, calendar and contact integrations, data retention, access controls, and any third-party tool compatible with GoHighLevel.

You are responsible for:

• Providing accurate information and maintaining your account and connected systems.
• Configuring, reviewing, and supervising your AI receptionist, phone numbers, workflows, calendars, and sub-account.
• Deciding whether to use optional features, including recording, transcription, messaging, integrations, and retention settings.
• Obtaining all notices, permissions, and consents required for your business.
• Obtaining required consent for promotional or automated text messages sent through your sub-account.
• Complying with all laws that apply to your use of the Services.
• Ensuring that you have authority to provide Luxive Digital access to your contacts, calendars, phone numbers, and connected systems.

Luxive Digital may provide implementation support, but does not control a customer’s ongoing configuration or guarantee that a customer’s use of optional features complies with applicable law.

Luxive Digital’s own text messages are limited to operational and service-related communications.

6. Sensitive information

Unless Luxive Digital agrees otherwise in writing, do not use the Services to collect, store, or process protected health information, payment-card information, Social Security numbers, or other highly sensitive information.

7. Fees, billing, cancellation, and refunds

The applicable Custom Setup & Launch fee becomes nonrefundable once setup or implementation work begins.

Monthly package fees and direct usage charges are automatically charged through the payment method on file.

To avoid the next billing cycle, cancellation requests must be emailed to services@luxivedigital.com at least two business days before the billing date. Luxive Digital will confirm cancellation by email within one business day and identify the customer’s final service date.

If a cancellation request is received fewer than two business days before the billing date, cancellation may take effect at the end of the following billing period.

Cancellation does not remove your obligation to pay outstanding direct usage charges, approved third-party costs, or other amounts incurred before the cancellation effective date.

Except where required by law, setup fees, monthly package fees, direct usage charges, and approved third-party charges are nonrefundable and are not prorated for unused time. Refunds may be issued for duplicate charges, billing errors, or other circumstances Luxive Digital determines appropriate.

8. Trials and promotions

Luxive Digital may offer free or discounted trials from time to time. Any trial terms, including its length, included features, payment requirements, and billing start date, will be disclosed when the trial is offered. Unless stated otherwise, a paid subscription begins automatically after the trial ends unless canceled before the stated billing date.

9. Acceptable use

You may not use the Services to:

• Violate any law or the rights of another person.
• Send unlawful, deceptive, abusive, harassing, or unsolicited communications.
• Make emergency-service, life-safety, or high-risk decisions based solely on AI output.
• Access systems, contacts, or data without authorization.
• Interfere with, reverse engineer, or attempt unauthorized access to the Services.

10. Customer Data and third-party services

You retain ownership of information, contacts, calendar data, call data, and other materials you provide or make available through the Services (“Customer Data”).

You grant Luxive Digital permission to process Customer Data only as reasonably necessary to provide, support, secure, and improve the Services; meet legal obligations; and enforce these Terms.

The Services may connect with GoHighLevel, Stripe, Google Calendar, telecommunications providers, hosting providers, and customer-authorized third-party integrations. Your use of those services may also be subject to their own terms and privacy policies.

11. Intellectual property

Luxive Digital retains all rights in the Services, including its software, workflows, prompts, documentation, designs, and branding. During an active subscription, we grant you a limited, non-transferable right to use the Services for your internal business purposes.

12. Availability and disclaimers

The Services are provided on an “as available” basis. AI-generated responses, appointment handling, and call routing may be incomplete, inaccurate, delayed, or unavailable at times. You are responsible for reviewing and monitoring the Service for your business needs.

To the maximum extent permitted by law, Luxive Digital disclaims all warranties not expressly stated in these Terms.

13. Limitation of liability

To the maximum extent permitted by law, Luxive Digital will not be liable for indirect, incidental, special, consequential, or punitive damages, including lost profits, lost data, or business interruption.

Luxive Digital’s total liability arising from the Services will not exceed the amount you paid Luxive Digital for the Services during the three months before the event giving rise to the claim.

14. Indemnification

You agree to defend, indemnify, and hold harmless Luxive Digital and its owners, employees, and contractors from claims, losses, liabilities, and expenses arising from your use of the Services, your Customer Data, your connected systems, or your failure to comply with these Terms or applicable law.

15. Suspension, termination, data export, and deletion

We may suspend or terminate access to the Services if you violate these Terms, fail to pay applicable fees, create a security risk, or use the Services unlawfully.

Customers may export their sub-account data through the platform while they retain access. You are responsible for exporting any data you wish to keep before access ends.

After a customer’s paid access period ends, Luxive Digital will delete the customer’s sub-account data within 30 days, except where retention is required by law, needed to resolve a dispute, or maintained in routine backup systems for a limited period.

16. Governing law

These Terms are governed by Oregon law, without regard to conflict-of-law rules. Any dispute will be brought in the state or federal courts located in Multnomah County, Oregon, unless applicable law requires otherwise.

17. Changes and contact

We may update these Terms from time to time by posting an updated version with a revised effective date. Your continued use of the Services after an update takes effect means you accept the updated Terms.

Luxive Digital LLC
5441 S Macadam Ave, Ste N
Portland, OR 97239
services@luxivedigital.com